This message is regarding the broadcast sent by the district on Jan. 24.
SchoolMessenger, like all mass notification services, must rely on independent phone carriers for “last mile” delivery of messages. A service disruption with an independent phone carrier in a local area can cause users of a mass notification service to experience intermittent periods in which the delivery of phone calls cannot occur.
While the SchoolMessenger service makes multiple attempts over a period of time, continued inability to properly route calls through a local carrier eventually results in no delivery.
On the morning of Jan. 24 when SchoolMessenger handed off calls to numbers owned by Verizon Maryland, a last-mile provider in Allegany County, a significantly higher than expected number of these calls could not be delivered.
Over 99 percent of the phone numbers experiencing a delivery issue during this broadcast have been traced to Verizon Maryland, with the largest concentration in the 301-777-XXXX exchange.
Given this, the early findings are that a service issue with Verizon Maryland limited the company’s ability to deliver to numbers maintained by Verizon Maryland.
The issue with Verizon Maryland appears to have been remedied as broadcasts have since continued without interruption.
Thank you for your time on this matter. We take seriously our commitment to delivery and will continue to employ systems and practices to ensure the highest possible rates of deliverability.
Please feel free to contact me if I can be of service.
Nate Brogan, vice president
SchoolMessenger
Los Gatos, Calif.
Opinion
Company: Service issues cut the ability to deliver
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Stop buying licenses; let them find the money somewhere else
A few months ago, I received two cards from the National Rifle Association. These were dealing with a legislative alert.
They asked that I should contact Sen. George Edwards and Delegate Kevin Kelly concerning the anti-gun legislation. -
Strength of gun laws is not reflected in grisly statistics
According to the FBI’s uniform crime reports, California had the highest number of gun murders in 2011 with 1,220, which makes up 68 percent of all murders in the state that year and equates to 3.25 murders per 100,000 people.
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‘Forgotten warrior’ not forgotten
The Korean War is often called “The Forgotten War.” My generation remembers the Battle for LZ X-Ray at Ia Drang, The Tet Offensive, and Khe Sahn of the Vietnam War.
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It’s good to be the queens
One of the many nuggets of knowledge that Crash Davis tried to bestow upon Nuke LaLoosh in the movie Bull Durham was that ‘strikeouts are boring. Besides that, they’re fascist.’
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Harper just needs to stop scoring the wall
• Happy birthday, Brooks Robinson. No. 5 will be 76 tomorrow.
Remember, in the words of Gordon Beard, “Brooks Robinson never asked anybody to name a candy bar after him. In Baltimore people name their children after him.” -
Organization needed to help utilize the Potomac River
I am a committee remember on the Tamiami Trail Scenic Highway which stretches from Palmetto to Venice, Fla.
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Reducing meat consumption can help ease climate change
A review of 12,000 papers on climate change, in the May 15 issue of “Environmental Research Letters,” found that 97 percent of scientists attribute climate change to human activities.
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Maryland has stopped being “The Free State”
I am a lifetime member of the Veterans of Foreign Wars, Disabled American Veterans and, last but not least, the National Rifle Association. I am a yearly member of the American Legion.
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Outrageous
Distrust of government secrecy has been elevated to an exceptional level with the disclosure the Justice Department covertly examined two months of Associated Press phone records to determine who leaked details to the AP about a foiled terrorist plot.
This amounts to spying on an American news organization — common practice in dictatorships but scary conduct in a democratic system that prizes the public value of an independent watchdog press. -
Save the Bridge Program
Please do not close the Frostburg United Methodist Church Bridge Program. The community and many families need this program. Let me enlighten you about a few things.
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Stop buying licenses; let them find the money somewhere else
